keyword: 12V 1A EU adapter
Quality Philosophy & Commitment
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No.
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Policy Item
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Detailed Terms & Conditions |
|---|---|---|
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1
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Warranty Period
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Standard Products: 18 months (One and a half years) from the Date of Shipment. Special/Custom Projects: Extended warranty periods may apply. Specific terms are subject to mutual agreement at the time of quotation. |
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2
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Scope of Coverage
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KRECO warrants our products against defects in materials and workmanship under normal use and service. |
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3
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Exclusions (Void of Warranty)
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This warranty does not cover: • Physical damage or abuse. • Improper installation, operation, or environmental exposure (e.g., moisture, voltage surge). • Unauthorized modifications or repairs by the customer. |
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4
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Manufacturing QC Protocol
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• In-Line Inspection: 100% functional testing at a minimum of 5 key production stages. • Final QC: Finished goods are inspected according to AQL 0.4 (Major Defects) standards. |
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5
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Claims & Evidence Requirement
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To initiate a warranty claim, the customer must provide verifiable evidence within the warranty period: • Batch Traceability: Invoice number and production batch code. • Technical Data: Failure analysis reports, photos, and test records proving non-conformity against the approved Golden Sample. |
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6
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Defective Sample Return
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For batch defect claims, KRECO requires the return of at least 20 defective units for root cause analysis (RCA). Return freight must be prepaid by the customer. Claims without physical samples for verification may be rejected. |
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7
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Single Unit Defect
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For isolated incidents involving a single defective unit, please contact your sales engineer for a case-by-case resolution. |
Prevention Over Cure:The most effective way to mitigate risk is through rigorous sample validation. Customers are strongly advised to conduct comprehensive testing on our pre-production samples before issuing the Purchase Order (PO). Approval of the sample signifies acceptance of the technical specifications and serves as the benchmark for mass production quality.
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